Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for delivering exceptional customer experiences? Zatya Eyewear is looking for a dedicated Customer Relationship Management (CRM) Specialist to join our growing team in Makassar. In this role, you will be the face of our brand, responsible for nurturing meaningful connections with our clients, resolving inquiries with professionalism, and implementing strategies that drive customer loyalty and brand advocacy.
As our CRM Specialist, you will manage end-to-end customer interactions, ensuring that every touchpoint reflects the quality and style associated with Zatya Eyewear. We are looking for a proactive communicator who understands the nuances of retail customer service and is eager to turn feedback into actionable insights. If you thrive in a fast-paced environment and take pride in fostering long-term relationships, we want to hear from you!
Tanggung Jawab
- Manage daily customer communication across multiple channels including WhatsApp, social media, and email.
- Maintain an accurate and organized customer database to track preferences, purchase history, and feedback.
- Proactively resolve customer issues or complaints with a focus on delivering a high-quality service experience.
- Develop and execute engagement initiatives to increase customer retention and brand loyalty.
- Analyze customer feedback and provide regular reports to management regarding service trends and potential improvements.
- Coordinate with the operations and sales teams to ensure smooth post-purchase experiences.
- Monitor customer satisfaction metrics and implement strategies to improve Net Promoter Scores (NPS).
Kualifikasi
- Bachelor’s degree in Business, Communications, Marketing, or a related field.
- Minimum 1-2 years of experience in customer service, CRM, or retail management.
- Excellent verbal and written communication skills in Indonesian (English proficiency is a plus).
- Strong analytical skills with proficiency in Microsoft Excel and CRM software.
- Highly organized, detail-oriented, and able to multitask in a busy environment.
- Strong problem-solving abilities and a calm demeanor under pressure.
- A genuine passion for the eyewear industry and a customer-first mindset.