Deskripsi Pekerjaan
Join Omo Pastry Sdn. Bhd. as a Customer Relationship Specialist and become the heart of our customer experience! We're seeking a dedicated professional to build lasting relationships with our valued customers while supporting our growing pastry business. In this role, you'll be the first point of contact for inquiries, ensuring seamless interactions that reflect our commitment to quality and service excellence.
This position offers the perfect opportunity to leverage your communication skills in a dynamic retail environment. You'll handle customer feedback, resolve concerns efficiently, and contribute to improving our service standards. The ideal candidate will thrive in a fast-paced setting where attention to detail and problem-solving abilities make a tangible impact on customer satisfaction and loyalty.
At Omo Pastry, we believe our people are our greatest asset. You'll receive comprehensive training on our product lines and service protocols while working alongside a supportive team. This role is ideal for individuals with customer service or retail experience who are passionate about creating positive interactions and helping our community discover the joy of our freshly baked goods.
Tanggung Jawab
- Manage customer inquiries via phone, email, and in-person channels
- Resolve customer complaints with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Process orders and returns while ensuring compliance with policies
- Collaborate with sales team to enhance customer engagement
- Gather and analyze customer feedback for service improvements
- Coordinate with product team to address customer concerns
- Support promotional campaigns through customer communication
Kualifikasi
- Experience in customer service or retail preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency in CRM software and Microsoft Office
- Ability to work flexible hours including weekends
- High school diploma or equivalent qualification
- Positive attitude with service-oriented mindset
- Basic knowledge of pastry products desirable