Deskripsi Pekerjaan
Internet Mulia Untuk Negeri (Nexa) is seeking a dedicated Customer Relationship Supervisor to join our team in Semarang. As a key member of our customer engagement team, you will be responsible for analyzing customer feedback trends and driving strategies to enhance customer loyalty and retention. Your insights will directly influence our approach to customer service and help us build stronger connections with our clients.
In this role, you will lead a team of customer relationship professionals, providing mentorship and guidance to ensure high-performance standards. You will develop and implement loyalty programs, monitor customer satisfaction metrics, and collaborate with marketing and sales teams to create a seamless customer experience. Additionally, you will generate reports and analyze data to provide insights for strategic decisions. Your analytical skills will be crucial in identifying trends and opportunities for improvement.
At Nexa, we value innovation and proactivity. We are looking for a leader who can think strategically and execute effectively. If you have a passion for customer relationship management and a track record of success in supervisory roles, we want to hear from you.
This position offers a competitive salary and opportunities for career growth. Take the next step in your career with Nexa and contribute to our mission of connecting Indonesia through reliable internet services.
Tanggung Jawab
- Analyze customer feedback trends to identify areas for improvement.
- Develop and implement strategies to enhance customer loyalty and retention.
- Supervise and mentor the customer relationship team.
- Monitor key performance indicators for customer satisfaction.
- Collaborate with sales and marketing teams to align customer experience strategies.
- Generate reports and provide insights to management.
- Ensure timely resolution of customer complaints and inquiries.
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field.
- Minimum 3-5 years of experience in customer relationship management or sales.
- Proven leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and data analysis tools.
- Fluency in English and Indonesian.