Deskripsi Pekerjaan
Advance your career with Global Healthcare Resource, a leader in healthcare BPO solutions! We're seeking passionate Customer Representatives to join our dynamic team in Cebu. In this role, you'll be the vital link between patients, healthcare providers, and insurance companies, delivering exceptional support through phone, email, and chat channels. You'll handle inquiries about medical procedures, insurance claims, billing questions, and patient scheduling with empathy and professionalism. Our comprehensive training program ensures you master healthcare-specific terminology and regulatory compliance requirements. Enjoy a collaborative work culture that values your contribution, with opportunities for career advancement into specialized healthcare domains like medical billing or patient advocacy. Join us in making a meaningful impact on healthcare accessibility while developing transferable skills that open doors to global opportunities.
Tanggung Jawab
- Resolve patient inquiries regarding medical procedures, insurance coverage, and billing statements
- Coordinate between patients, healthcare providers, and insurance companies to ensure seamless service delivery
- Maintain accurate documentation of patient interactions in compliance with HIPAA and local healthcare regulations
- Identify opportunities to improve patient experience and escalate complex cases to specialized teams
- Collaborate with cross-functional departments to address systemic service gaps
- Continuously update knowledge on healthcare policies, procedures, and industry best practices
Kualifikasi
- High school diploma or equivalent (college graduates in healthcare-related fields preferred)
- Minimum 6 months customer service experience in BPO or healthcare setting
- Excellent command of English and Filipino with clear communication skills
- Proficiency in CRM software and multitasking in fast-paced environments
- Strong problem-solving abilities and attention to detail
- Ability to maintain confidentiality and handle sensitive information
- Willingness to work on flexible schedules including weekends and holidays