Deskripsi Pekerjaan
Join Astra Credit Companies as a Customer Retention Specialist and become an integral part of our dynamic sales team in Banjarmasin. In this role, you'll be responsible for direct selling activities and ensuring the quality of loan applications while promoting our versatile financial products.
As a Customer Retention Specialist, you'll conduct comprehensive surveys to gather valuable customer data, identify potential retention opportunities, and build strong relationships with our clients. Your efforts will directly contribute to improving customer satisfaction and reducing churn rates.
We're looking for motivated individuals with excellent communication skills and a customer-centric approach. If you're passionate about sales and enjoy helping customers find the best financial solutions, this position offers an excellent opportunity to grow your career in the financial services industry.
Astra Credit Companies provides comprehensive training and ongoing support to ensure your success. Join our team and make a meaningful impact on our customers' financial well-being while developing your professional skills in a dynamic work environment.
Tanggung Jawab
- Execute direct selling activities to promote Astra Credit Companies' multi-purpose financial products
- Conduct thorough surveys to gather accurate customer information and assess financial needs
- Maintain high-quality standards in loan application processing and documentation
- Build and maintain strong relationships with existing customers to ensure retention
- Identify opportunities for cross-selling additional financial products and services
- Provide excellent customer service and address any concerns or inquiries promptly
- Meet and exceed sales targets while adhering to company policies and procedures
- Submit regular reports on customer feedback, market trends, and sales performance
Kualifikasi
- Minimum high school diploma or equivalent; bachelor's degree preferred
- Previous experience in sales, customer service, or canvassing is advantageous
- Excellent communication and interpersonal skills with a customer-focused approach
- Strong negotiation and persuasion abilities to close sales effectively
- Ability to work independently and as part of a team in a fast-paced environment
- Basic computer literacy and proficiency with data entry systems
- Goal-oriented with a proven track record of meeting or exceeding targets
- Willingness to work flexible hours including weekends if required