Deskripsi Pekerjaan
Join Grundfos Pumps as a Customer Sales & Support Center Order Management Team Supervisor and lead a dynamic team dedicated to operational excellence and customer satisfaction. In this pivotal role, you'll drive seamless order processing workflows while mentoring team members to exceed performance targets. You'll collaborate cross-functionally with sales, logistics, and customer service departments to resolve complex order issues and optimize end-to-end processes. The ideal candidate will thrive in a fast-paced environment where precision, leadership, and customer-centricity are paramount. Grundfos offers a culture of innovation and professional growth, empowering you to make a tangible impact on our global operations while developing your leadership capabilities.
Tanggung Jawab
- Lead and mentor a high-performing Order Management Team to achieve KPIs and service level agreements
- Oversee end-to-end order processing lifecycle including validation, fulfillment, and delivery coordination
- Implement process improvements to enhance operational efficiency and reduce order cycle times
- Resolve escalated customer inquiries and complex order issues with timely solutions
- Collaborate with sales and logistics teams to ensure accurate order execution and inventory alignment
- Develop and maintain team performance metrics through regular coaching and feedback sessions
- Analyze operational data to identify trends and implement corrective actions
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain Management, or related field
- Minimum 3 years experience in order management or customer service leadership role
- Proven track record of managing teams in B2B customer service environments
- Advanced proficiency in order management systems (SAP, Oracle, or similar)
- Strong analytical skills with experience in process optimization and KPI tracking
- Exceptional communication and conflict resolution abilities
- Experience with CRM platforms and inventory management systems
- Ability to work under pressure while maintaining high attention to detail