Deskripsi Pekerjaan
Join Kawan Lama as a Customer Service professional and become the cornerstone of our customer experience! You'll be the vital link between our valued customers and our diverse retail/consumer products portfolio. This role demands exceptional communication skills and a passion for resolving inquiries efficiently. You'll handle customer interactions across multiple channels, ensuring every touchpoint reflects our commitment to excellence. Position yourself for growth in a dynamic retail environment where your problem-solving abilities directly impact customer satisfaction and brand loyalty.
We seek dedicated individuals who thrive in fast-paced settings and possess the emotional intelligence to navigate diverse customer needs. You'll collaborate closely with sales and support teams to deliver seamless service experiences while maintaining detailed records of all customer interactions. This position offers an ideal opportunity to develop transferable skills in conflict resolution, relationship building, and operational excellence within Indonesia's thriving retail sector.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and in-person channels
- Resolve customer complaints with empathy and effective solutions
- Process orders, returns, and exchanges accurately
- Maintain detailed customer interaction records in CRM systems
- Collaborate with sales team to upsell relevant products/services
- Identify trends in customer feedback for service improvement
- Adhere to company policies and service standards
- Train new team members on customer service protocols
Kualifikasi
- Minimum SMA/D3 degree in any field
- 1+ years experience in customer service or retail
- Proficient in Bahasa Indonesia with clear communication skills
- Strong problem-solving and conflict resolution abilities
- Basic computer literacy with MS Office proficiency
- Ability to work flexible hours including weekends
- Patience and resilience under pressure
- Experience with CRM systems preferred