Deskripsi Pekerjaan
We are seeking a dedicated and customer-focused individual to join the team at Elegant Prominence Sdn Bhd. As a Customer Service Representative, you will play a vital role in ensuring our clients receive exceptional support and service. We pride ourselves on delivering excellence, and we need someone who shares our commitment to quality and integrity.
In this dynamic role, you will be the first point of contact for our valued customers. You will handle a high volume of inquiries via phone, email, and chat, providing accurate information and resolving issues promptly. Your ability to listen actively and communicate clearly will be essential in building strong relationships with our clientele. We offer a supportive work environment where your contributions are valued and your career can flourish.
If you are passionate about helping others and thrive in a fast-paced setting, we encourage you to apply. Join us in making a difference in our customers' lives every day.
Tanggung Jawab
- Handle inbound and outbound customer inquiries professionally and efficiently.
- Resolve customer complaints and issues with patience, empathy, and a solution-oriented approach.
- Provide accurate product and service information to customers.
- Update customer records and maintain detailed transaction logs in the CRM system.
- Process returns, exchanges, and refunds according to company policy.
- Collaborate with the sales and technical teams to address complex customer needs.
- Identify opportunities to improve customer satisfaction and service processes.
Kualifikasi
- Minimum SPM/STPM or Diploma in any field.
- At least 1-2 years of experience in a customer service or call center environment.
- Strong verbal and written communication skills in English and Bahasa Malaysia.
- Excellent problem-solving skills and the ability to multitask in a fast-paced setting.
- Proficiency in Microsoft Office applications and basic CRM software.
- A positive attitude, high level of professionalism, and a customer-first mindset.
- Ability to work flexible shifts, including weekends and public holidays if required.