Deskripsi Pekerjaan
Are you ready to start your career in the dynamic world of retail and consumer products? Klick Group is seeking a dedicated and service-oriented Customer Service professional to join our team. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are handled with care and efficiency.
We pride ourselves on a supportive work environment where your growth matters. To recognize your potential, we offer an attractive performance-based bonus after the training period. This incentive is designed to reward your speed of adaptation and your daily performance, giving you the motivation to excel. We are looking for someone who is eager to learn and can adapt quickly to new challenges.
As a key member of our team, you will help maintain our reputation for excellence by providing exceptional service. If you are a quick learner who thrives in a collaborative setting and is ready to earn based on your performance, we want to hear from you.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process customer orders, returns, and exchanges accurately.
- Provide detailed information about products and services to assist customers in making informed decisions.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with the sales and warehouse teams to ensure seamless operations.
- Identify and escalate complex issues to the senior management team when necessary.
Kualifikasi
- High school diploma or equivalent qualification.
- Previous experience in customer service is a plus but not mandatory.
- Strong communication skills, both verbal and written.
- Ability to remain calm and polite under pressure.
- Friendly, approachable, and service-oriented attitude.
- Basic computer literacy and ability to navigate software applications.
- Willingness to undergo a training period and adapt to new processes quickly.