Deskripsi Pekerjaan
Join Intellisearch HR Solutions as a Customer Service & Account Management Executive and launch your career in a dynamic customer-centric environment. This entry-level role offers comprehensive training and mentorship to help you develop essential skills in client relationship management and support. You'll be the first point of contact for customers, ensuring their inquiries are resolved promptly while building long-term partnerships. Our collaborative culture emphasizes professional growth, providing exposure to account management fundamentals in a fast-paced setting. Perfect for fresh graduates and career changers, this position combines hands-on experience with structured learning opportunities to prepare you for long-term success in the customer service industry.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Build and maintain strong client relationships through proactive communication
- Resolve customer issues efficiently while maintaining service quality standards
- Support account management activities including client onboarding and retention
- Collaborate with internal teams to ensure seamless service delivery
- Document customer interactions and maintain accurate records
- Participate in ongoing training to enhance product knowledge and service skills
Kualifikasi
- No prior experience required; open to fresh graduates
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer-centric mindset
- Proficiency in using CRM software and office applications
- Ability to multitask in a fast-paced environment
- Positive attitude with willingness to learn new skills
- High school diploma or equivalent; degree preferred