Deskripsi Pekerjaan
Join Central Mega Kencana as a Customer Service & Administrative Executive and become the backbone of our client relationships! This dynamic role combines sales excellence with operational precision, allowing you to directly impact customer satisfaction and business growth. You'll be responsible for promoting our diverse product portfolio while maintaining strong connections with both new and existing clients. This position requires a proactive professional who excels in multitasking and thrives in a fast-paced environment. As a key member of our Bekasi team, you'll handle administrative duties, process orders, and provide timely support to ensure seamless operations. If you're passionate about customer-centric solutions and possess strong organizational skills, this opportunity offers a pathway to professional development within a reputable company.
Tanggung Jawab
- Manage and respond to customer inquiries via phone, email, and in-person channels
- Actively promote and sell company products to new and existing clients
- Maintain accurate customer records and update CRM systems
- Process orders, prepare contracts, and handle administrative documentation
- Coordinate with sales and logistics teams to resolve customer issues
- Analyze customer feedback to identify improvement opportunities
- Assist in organizing promotional events and marketing campaigns
- Generate regular sales and customer activity reports
Kualifikasi
- Minimum high school diploma (D3/S1 degree preferred)
- 1-2 years of experience in customer service or sales
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Attention to detail and problem-solving abilities
- Basic knowledge of CRM systems
- Fluency in Bahasa Indonesia and English (advantageous)