Deskripsi Pekerjaan
Are you a customer service professional with a knack for administrative tasks? We're seeking a dedicated Customer Service & Administrative Specialist to join our logistics team in Pasir Gudang, Johor. This unique role combines excellent customer service with essential administrative duties, making it perfect for individuals who thrive in dynamic environments.
In this position, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a positive customer experience. You'll also manage crucial administrative tasks including invoicing, container bookings, and coordination with shipping liners. This is an excellent opportunity for someone who enjoys variety in their work and wants to make a real impact in the logistics industry.
Our ideal candidate is organized, detail-oriented, and possesses strong communication skills. If you're looking to grow your career in customer service while gaining valuable administrative experience, this role is perfect for you. Join our team and contribute to the smooth operation of our logistics operations while delivering exceptional service to our clients.
Tanggung Jawab
- Handle customer inquiries and provide exceptional support to clients
- Manage invoicing processes and ensure accurate financial documentation
- Coordinate container bookings with shipping liners and clients
- Act as a liaison between clients and logistics team
- Maintain accurate records of customer interactions and transactions
- Assist with administrative tasks as needed
- Resolve customer complaints and issues efficiently
Kualifikasi
- Previous customer service experience preferred
- Strong administrative and organizational skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office Suite
- Ability to multitask and prioritize effectively
- Attention to detail and accuracy
- Problem-solving skills and customer-focused mindset
- Experience in logistics or shipping industry is a plus