Deskripsi Pekerjaan
Are you ready to DARE TO GROW? Join CMA CGM / CEVA Logistics in Penang, a world leader in global supply chain solutions. We are looking for a highly motivated and detail-oriented Customer Service Administrator to become an integral part of our dynamic operations team.
In this role, you will be the backbone of our logistics communication, ensuring seamless service delivery for our diverse clientele. We value imagination, boldness, and exemplarity. If you thrive in a fast-paced environment and are committed to operational excellence, we want to hear from you. You will work in a collaborative, international environment that encourages professional development and provides the tools necessary to advance your logistics career.
Tanggung Jawab
- Act as the primary point of contact for clients, providing timely and accurate information regarding shipments and logistics services.
- Coordinate with internal departments, including warehouse, transport, and customs teams, to ensure smooth operational flow.
- Manage and update client documentation, ensuring all records are accurate, compliant, and processed within defined SLAs.
- Monitor shipment status and proactively address potential delays, providing effective solutions to customers.
- Maintain comprehensive logs of customer inquiries, issues, and resolutions using our internal ERP systems.
- Support the logistics team with administrative tasks, including data entry, filing, and preparation of transport reports.
- Continuously identify process improvements to enhance customer satisfaction and operational efficiency.
Kualifikasi
- Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 1-2 years of experience in customer service, preferably within the logistics, shipping, or manufacturing sector.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication skills in English and Bahasa Malaysia (Mandarin is a strong advantage for local operations).
- High level of integrity, professional maturity, and ability to work under pressure.
- Strong problem-solving skills with a focus on customer-centric service.
- Ability to work independently as well as contribute effectively in a team-oriented environment.