Deskripsi Pekerjaan
Join our dynamic team at PT. XYZ GO PRINT INDONESIA as a Customer Service Administrator. In this pivotal role, you'll be the primary point of contact for our valued clients, delivering exceptional support and solutions. You'll handle inquiries, resolve complaints, and provide detailed information about our products and services, ensuring every interaction strengthens customer relationships. This position requires proactive problem-solving skills and the ability to maintain professionalism in all customer communications.
We're seeking a dedicated individual who thrives in a fast-paced environment and is passionate about customer satisfaction. As an Admin CS, you'll play a crucial role in maintaining our company's reputation for excellence while collaborating with various departments to ensure seamless service delivery. If you possess strong communication skills and a commitment to exceeding customer expectations, we invite you to apply.
Tanggung Jawab
- Provide prompt and accurate information to customer inquiries via multiple channels
- Resolve product/service complaints efficiently with appropriate solutions
- Document customer interactions and maintain detailed case records
- Collaborate with sales and technical teams to address complex customer needs
- Monitor customer satisfaction metrics and suggest service improvements
- Process customer orders, returns, and service requests accurately
- Contribute to developing customer service protocols and training materials
Kualifikasi
- Minimum high school diploma (D3/S1 degree preferred in Business Administration)
- 1-2 years experience in customer service or administrative support
- Excellent communication skills in Bahasa Indonesia
- Proficient in Microsoft Office Suite and CRM systems
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Attention to detail and accuracy in documentation
- Positive attitude with customer-centric mindset