Deskripsi Pekerjaan
Join our dynamic team at YC Media as a Customer Service Administrator, where you'll be the heart of our customer experience operations. This role is perfect for young, tech-savvy professionals who thrive in fast-paced environments and are passionate about delivering exceptional service. You'll handle diverse customer inquiries through digital channels, support our sales initiatives, and contribute to our digital marketing efforts. We're looking for someone who can seamlessly navigate chat applications and social media platforms while maintaining a customer-centric approach. At YC Media, you'll gain valuable experience in customer relationship management, sales support, and digital engagement within a supportive growth-oriented environment.
Tanggung Jawab
- Manage customer inquiries and support requests via chat apps and social media platforms
- Assist customers with product/service information and resolve issues promptly
- Support sales initiatives by understanding product offerings and guiding customers
- Contribute to digital marketing campaigns through customer engagement and content sharing
- Maintain accurate customer records and communication logs
- Collaborate with team members to improve service processes and customer satisfaction
- Stay updated on product knowledge and company policies
Kualifikasi
- Age 19-25 years (as per company requirement)
- Basic understanding of sales principles and product/service offerings
- Familiarity with digital marketing concepts and online engagement strategies
- Proficiency in using chat applications (WhatsApp, LINE) and social media platforms
- Excellent communication skills in Bahasa Indonesia
- Ability to work efficiently in a fast-paced environment
- High school diploma or equivalent; marketing/business degree preferred