Deskripsi Pekerjaan
Join our well-established logistics firm as a Customer Service Administrator and become a vital link in our supply chain operations. This full-time position offers a stable 5-day work week with standard business hours, complemented by competitive compensation including AWS (Average Weekly Salary) bonuses and variable performance incentives. You'll be at the forefront of client interactions, managing shipment inquiries, coordinating logistics solutions, and ensuring seamless delivery experiences. This role combines administrative precision with customer-centric problem-solving in a dynamic environment where your contributions directly impact operational excellence.
Our ideal candidate thrives in fast-paced logistics environments, possesses exceptional communication skills, and demonstrates meticulous attention to detail. You'll leverage our robust systems to track shipments, resolve discrepancies, and maintain accurate documentation while building strong client relationships. Beyond competitive remuneration, this position offers clear growth pathways within Singapore's thriving logistics sector.
Tanggung Jawab
- Manage end-to-end shipment inquiries and provide real-time logistics updates to clients
- Coordinate with warehouse, carrier, and customs teams to resolve delivery issues
- Maintain accurate shipment documentation and customer databases
- Process and track orders while ensuring compliance with regulatory requirements
- Collaborate with sales teams to address customer needs and improve service delivery
- Generate monthly performance reports and shipment analytics
- Implement process improvements to enhance operational efficiency
Kualifikasi
- Diploma in Logistics, Supply Chain Management, or Business Administration
- Minimum 1-2 years in customer service or logistics coordination
- Proficiency in Microsoft Office Suite and logistics management software
- Strong problem-solving abilities with attention to detail
- Excellent verbal and written communication skills in English
- Knowledge of Singaporean logistics regulations and customs procedures
- Ability to work independently while collaborating in team environments