Deskripsi Pekerjaan
Are you a customer service enthusiast with a passion for the automotive industry? Germar Premium Garage is seeking a dedicated Customer Service Advisor to join our team in Petaling Jaya. As the primary point of contact for our clients, you'll play a crucial role in delivering exceptional service experiences that align with our premium brand image.
In this dynamic role, you'll handle customer inquiries, provide information about our comprehensive automotive services, schedule appointments, and resolve concerns with professionalism and efficiency. Your excellent communication skills and customer-centric approach will be instrumental in building lasting relationships with our diverse clientele.
At Germar Premium Garage, we value our team members and offer a supportive environment where you can grow your career in the automotive service sector. If you're ready to take the next step in your customer service journey with a reputable company, apply now and become part of our commitment to excellence.
Tanggung Jawab
- Act as the primary point of contact for customers via phone, email, and in-person inquiries
- Provide accurate information about automotive services, pricing, and appointment scheduling
- Handle customer complaints and concerns with empathy and professionalism
- Collaborate with technical teams to ensure customer needs are met
- Maintain detailed customer records and update information in our CRM system
- Process payments and handle transactions according to company policies
- Continuously improve customer service processes based on feedback and industry best practices
Kualifikasi
- Minimum SPM or equivalent qualification
- Previous customer service experience is preferred
- Excellent communication and interpersonal skills in English and Malay
- Strong problem-solving abilities and attention to detail
- Basic knowledge of automotive services is an advantage
- Ability to work in a fast-paced environment with minimal supervision
- Proficient in using computer systems and software applications
- Pleasant personality with a customer-first mindset