Deskripsi Pekerjaan
Join Concentrix as a Customer Service Advisor and become an integral part of our Alabang Telco Account team! We're seeking dynamic professionals to deliver exceptional customer experiences through various communication channels. This full-time opportunity offers a competitive monthly salary of ₱25,000-₱27,000 plus comprehensive benefits. You'll handle inbound/outbound calls, resolve telecommunications inquiries, and maintain customer satisfaction metrics in a fast-paced environment. Our extensive training programs will equip you with product knowledge and conflict resolution skills to excel in this role. Perfect for career starters seeking growth in the BPO industry!
Concentrix provides a supportive work culture with career advancement opportunities, performance bonuses, and employee wellness programs. Located in Quezon City, our modern facilities foster collaboration and professional development. If you're passionate about helping customers and thrive in team-based settings, this position offers a stable career path with one of the industry's leading service providers.
Tanggung Jawab
- Handle inbound/outbound customer calls regarding telecommunications services and billing inquiries
- Resolve customer issues with empathy and efficiency while maintaining service quality standards
- Document all customer interactions accurately in CRM systems
- Meet performance metrics including call handling time and customer satisfaction scores
- Collaborate with technical teams to resolve complex account-related problems
- Proactively identify opportunities to enhance customer experience and retention
- Stay updated on product knowledge and service protocols
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- 6 months to 1 year customer service experience (BPO/call center background advantageous)
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and active listening skills
- Basic computer literacy with ability to navigate multiple systems
- Ability to work flexible schedules including weekends/holidays
- Positive attitude with high resilience under pressure