Deskripsi Pekerjaan
Are you ready to make a tangible difference in the healthcare industry? Concentrix is currently seeking enthusiastic and detail-oriented Customer Service Advisors to join our growing team in Manila. In this pivotal role, you will serve as the primary point of contact for patients and healthcare providers, assisting them with inquiries regarding insurance claims, medical billing, and account management. We are committed to your success, providing you with cutting-edge technology and top-tier training to help you excel in your career.
As a CS Advisor at Concentrix, you will play a crucial role in ensuring a positive patient experience. Whether you are answering complex medical questions or guiding customers through processes, your dedication will directly impact the quality of care and satisfaction. If you possess strong communication skills and a genuine passion for helping others, this is the perfect opportunity to advance your career with a global leader in business process services.
Tanggung Jawab
- Handle inbound and outbound customer calls and emails regarding healthcare services and account inquiries.
- Assist customers with the processing of medical claims, insurance documentation, and billing questions.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Accurately update and maintain customer records within the CRM system.
- Identify opportunities to cross-sell or upsell relevant healthcare solutions.
- Collaborate with the team and escalate complex issues to supervisors when necessary.
Kualifikasi
- High School Diploma or Vocational Certificate required.
- Minimum of 1 year of experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and ability to navigate multiple software systems.
- Ability to work in a fast-paced, target-driven environment.
- Empathy and patience when dealing with sensitive healthcare matters.