Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in customer experience? Concentrix is currently hiring driven and passionate Customer Service Advisors to join our premium accounts team in Alabang. If you thrive in a fast-paced environment and are dedicated to providing world-class service to international clients, we want to meet you.
As part of our premium team, you will be the voice of iconic brands, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. We provide comprehensive training to ensure you are equipped with the product knowledge and communication skills needed to excel. Join a supportive workplace culture that values your growth, offers competitive compensation, and provides a clear career path.
Why join Concentrix? Beyond our attractive salary package of up to ₱27,000, you will gain access to industry-leading benefits, performance incentives, and a vibrant work community in the heart of Alabang.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with a focus on first-call resolution.
- Deliver premium service standards to maintain high customer satisfaction (CSAT) scores.
- Accurately document customer interactions and update account information in the CRM system.
- Troubleshoot technical or billing issues while maintaining a calm and professional demeanor.
- Collaborate with team leads and peers to identify opportunities for process improvements.
- Adhere to quality assurance standards and data privacy policies at all times.
- Meet or exceed individual and team-based key performance indicators (KPIs).
Kualifikasi
- Senior High School graduate or College undergraduate/graduate in any field.
- Excellent verbal and written English communication skills.
- Demonstrated customer service experience is a strong advantage, but fresh graduates are encouraged to apply.
- Strong problem-solving skills and the ability to multitask effectively.
- Proficiency in navigating computer applications and basic software tools.
- Ability to work in a shifting schedule, including weekends and holidays.
- Positive, resilient, and professional attitude toward customer-facing challenges.
- Willingness to work on-site in our Alabang facility.