Deskripsi Pekerjaan
Are you a people person with a passion for delivering exceptional service? RecruitFirst is seeking a dedicated Customer Service Agent to join our dynamic team in the Central Region. In this role, you will be the face of our company, acting as the primary point of contact for our valued clients.
We pride ourselves on fostering a collaborative work environment where career growth and professional development are top priorities. As a Customer Service Agent, you will benefit from comprehensive medical coverage, flexible work arrangements, and a supportive team culture designed to help you excel. If you thrive in a fast-paced environment and are committed to resolving customer inquiries with empathy and efficiency, we want to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with professionalism.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints or issues promptly while maintaining a positive brand image.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with internal departments to escalate complex issues and ensure timely resolution.
- Meet and exceed performance KPIs related to customer satisfaction and response times.
- Participate in ongoing training sessions to stay updated on service protocols.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma, or equivalent professional qualification.
- Proven experience in a customer service, call center, or retail environment preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Proficiency in Microsoft Office Suite and basic CRM software tools.
- Ability to work independently as well as contribute effectively to a team.
- Flexibility to work shifts as required by business operations.