Deskripsi Pekerjaan
Join our dynamic team at Netzon Global Technology Inc. as a Customer Service Agent, where your dedication to customer satisfaction will make a real difference. We're seeking a customer-focused professional to handle voice, chat, and email inquiries related to orders, payments, shipping, and returns with efficiency and empathy.
As an integral part of our eCommerce support team, you'll be the first point of contact for our valued customers, providing them with accurate information and resolving their concerns in a timely manner. This role requires excellent communication skills, patience, and the ability to multitask in a fast-paced environment.
At Netzon Global Technology Inc., we value our employees and offer a supportive work environment where your contributions are recognized. If you're passionate about helping others and thrive in a customer-facing role, we encourage you to apply and become part of our growing team.
Tanggung Jawab
- Handle customer inquiries through various channels including phone calls, live chat, and email
- Assist customers with order status, payment issues, shipping details, and return processes
- Resolve customer complaints and concerns with empathy and professionalism
- Document customer interactions and maintain accurate records
- Collaborate with other departments to resolve complex customer issues
- Meet performance metrics including call handling time, customer satisfaction scores, and first contact resolution
- Stay updated on product knowledge, company policies, and procedures
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous customer service experience, preferably in an eCommerce or call center environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and patience
- Ability to multitask and prioritize in a fast-paced setting
- Basic computer proficiency and familiarity with CRM systems
- Positive attitude and willingness to learn