Deskripsi Pekerjaan
Join PERSOL as a Customer Service Agent and deliver exceptional support through live chat channels in a dynamic 5-day work week environment (Mon-Fri, 9am-6pm). Located in Eunos, this contract role offers competitive compensation up to $4,000 monthly while providing opportunities to develop your communication and problem-solving skills. You'll be the frontline ambassador for our brand, handling customer inquiries with professionalism and efficiency. This position is ideal for individuals seeking structured growth in customer service within a reputable organization.
Tanggung Jawab
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve product/service issues and escalate complex cases appropriately
- Document customer interactions and maintain detailed case records
- Collaborate with team members to ensure consistent service delivery
- Adhere to service level agreements and performance metrics
- Continuously update knowledge on company products and policies
Kualifikasi
- Excellent written communication skills in English
- Minimum 1 year of customer service experience
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Proficient in using live chat platforms and CRM systems
- Positive attitude with customer-focused mindset