Deskripsi Pekerjaan
At Offshore Business Processing, we are committed to delivering excellence in logistics support. We are currently looking for a highly motivated Customer Service Agent (Logistics) to join our dynamic team in Alabang, Metro Manila. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about providing top-notch service in the logistics industry.
As the primary point of contact for our clients, you will manage time-critical shipments, monitor delivery progress, and provide real-time updates. You will collaborate closely with operations, warehouse, and transportation teams to resolve any issues that may arise, ensuring that all shipments meet deadlines and accuracy standards. Your ability to communicate clearly and efficiently will be essential in maintaining strong customer relationships and driving operational excellence.
Key responsibilities include handling inbound inquiries via phone, email, and chat, tracking orders, troubleshooting delays, and documenting all interactions in our CRM system. You will also assist with data entry, reporting, and process improvement initiatives to enhance service quality.
We are looking for a candidate with at least 1 year of experience in a customer service or logistics role. You should have excellent communication skills, strong problem-solving abilities, and a keen eye for detail. Proficiency in Microsoft Office and familiarity with shipping software or CRM tools are a plus. A positive attitude and a commitment to delivering results are essential.
In return, we offer a competitive salary package, comprehensive training, and opportunities for career advancement. This is a full-time position based in Alabang, Metro Manila, with a salary range of ₱30,000 to ₱40,000 per month. If you are ready to take your career to the next level and make a direct impact on our operations, we want to hear from you!
Tanggung Jawab
- Serve as the primary customer contact for logistics inquiries, providing timely and accurate information on shipment status, schedules, and documentation.
- Coordinate with internal teams and external carriers to ensure timely pickup and delivery of goods, while proactively resolving any delays or exceptions.
- Monitor and track shipments in real-time, updating clients and stakeholders on progress and potential issues.
- Process orders, maintain shipping records, and manage documentation in compliance with company policies and regulatory requirements.
- Identify and escalate complex issues to the appropriate departments, following through to resolution and ensuring client satisfaction.
- Contribute to continuous improvement by suggesting process enhancements and assisting with training of new team members.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback using CRM systems.
Kualifikasi
- At least 1-2 years of experience in customer service, preferably in logistics, supply chain, or freight forwarding.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills with the ability to think quickly and act decisively in a fast-paced environment.
- Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM software is a plus.
- High school diploma or equivalent; college degree in business, logistics, or related field preferred.
- Willingness to work flexible hours including weekends or holidays as needed.