Deskripsi Pekerjaan
Are you a people person with a passion for delivering exceptional service? Adecco is currently seeking a motivated and energetic Customer Service Ambassador to join our premier client's team in the Central Region. In this dynamic role, you will be the face of the brand within a high-traffic mall environment, ensuring every visitor has a memorable and positive experience.
This position is perfect for individuals who thrive in fast-paced retail settings and enjoy interacting with a diverse group of people. We offer a competitive salary package, including Annual Wage Supplement (AWS) and Variable Bonuses (VB), along with clear pathways for professional development. If you possess a friendly disposition and a problem-solving mindset, we want to hear from you!
Tanggung Jawab
- Provide professional and welcoming assistance to mall visitors at the information counter.
- Handle visitor inquiries regarding store locations, mall promotions, and facility services.
- Manage customer feedback, complaints, or lost and found items with patience and efficiency.
- Coordinate with internal security and operations teams to ensure mall safety and smooth daily functions.
- Process gift card sales, vouchers, and member registration applications.
- Maintain a neat and organized service desk area to reflect brand excellence.
- Support marketing events and festive activations taking place within the mall premises.
Kualifikasi
- Minimum GCE 'O' Level or equivalent professional certification.
- At least 1 year of experience in Customer Service, Retail, or Hospitality sectors.
- Strong interpersonal skills with a cheerful and service-oriented personality.
- Ability to work on a rotating shift basis, including weekends and public holidays.
- Proficient in spoken and written English; ability to speak a second language is a plus.
- Basic computer literacy for system data entry and administrative tasks.
- Strong conflict resolution skills and the ability to remain calm under pressure.