Deskripsi Pekerjaan
Are you an experienced leader with a passion for operational excellence and customer success? MFS Technology is seeking a dynamic Customer Service and Planning Manager to join our team in Batu Berendam, Melaka. In this pivotal role, you will act as the bridge between our production capabilities and our clients' expectations, ensuring seamless operations, high satisfaction, and meticulous planning.
As our Customer Service and Planning Manager, you will oversee the end-to-end customer journey, from initial order planning to final delivery. You will lead a high-performing team, optimizing workflows to improve efficiency while maintaining the strict quality compliance standards that MFS Technology is known for. If you are a strategic thinker who thrives in a fast-paced manufacturing environment and enjoys resolving complex challenges, we invite you to advance your career with us.
Tanggung Jawab
- Lead and mentor the customer service and planning team to achieve departmental KPIs and operational excellence.
- Oversee the master production schedule to ensure alignment with customer demand and inventory availability.
- Act as the primary point of escalation for complex customer inquiries, providing effective and timely resolutions.
- Monitor and report on key performance metrics regarding delivery lead times, service levels, and customer feedback.
- Collaborate cross-functionally with production, logistics, and quality assurance departments to ensure seamless order fulfillment.
- Implement process improvements to streamline communication channels and reduce operational bottlenecks.
- Ensure full adherence to all company quality standards and ISO compliance requirements.
Kualifikasi
- Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field.
- Minimum 5 years of experience in customer service, production planning, or supply chain management, preferably in a manufacturing environment.
- Strong leadership skills with a proven track record of managing and developing diverse teams.
- Proficiency in ERP/MRP systems and Microsoft Office Suite, particularly Excel.
- Excellent communication skills with the ability to negotiate and influence stakeholders at all levels.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.