Deskripsi Pekerjaan
Are you ready to take the helm of a dynamic workspace environment? At IWG (International Workplace Group), we are looking for a highly motivated and results-driven Customer Service and Sales Manager to join our growing global organization in Bandung.
This position sits at the heart of our operations. As the driving force behind our center's success, you will be responsible for all aspects of the center's performance, including driving revenue, fostering a vibrant community, and ensuring the highest standards of customer satisfaction. You will act as the bridge between our premium workspace solutions and the ambitious businesses that use them.
In this role, you will combine your passion for sales with your dedication to exceptional hospitality. You will lead a dedicated team, manage daily operations, and proactively seek new business opportunities to maximize occupancy and profitability. If you thrive in a fast-paced, collaborative environment and have a proven track record in B2B sales and customer relationship management, we want to hear from you. Join us and shape the future of work!
Tanggung Jawab
- Drive the center's commercial performance by generating leads, conducting center tours, and successfully closing sales for workspace memberships.
- Oversee the daily operations of the center, ensuring a seamless, high-quality experience for all clients and visitors.
- Lead, mentor, and inspire the customer service team to deliver outstanding hospitality and administrative support.
- Develop and maintain strong, long-lasting relationships with clients, understanding their business needs to provide tailored workspace solutions.
- Manage the center's budget, P&L, and financial targets, ensuring maximum revenue generation and cost efficiency.
- Organize and host networking events to build a vibrant, collaborative community within the workspace.
- Ensure the physical center is maintained to IWG's premium global brand standards.
Kualifikasi
- Bachelor's degree in Business Administration, Hospitality, Marketing, or a related field.
- Minimum of 3-5 years of experience in a sales, account management, or center/facility management role, preferably within the hospitality or real estate sector.
- Proven track record of meeting or exceeding sales targets and driving revenue growth.
- Exceptional communication, presentation, and interpersonal skills, with full professional proficiency in English and Bahasa Indonesia.
- Strong leadership abilities with experience in managing and developing a high-performing team.
- Excellent problem-solving skills and a proactive, customer-centric mindset.
- Ability to multitask and thrive in a fast-paced, dynamic work environment.