Deskripsi Pekerjaan
Join APL Logistics as a Customer Service and Support Representative and become a vital link in our global supply chain network. In this dynamic role, you'll serve as the primary point of contact for clients, ensuring seamless coordination between internal teams and external partners. You'll manage customer inquiries, provide real-time shipment updates, and resolve operational challenges with precision and professionalism. Your expertise will directly impact client satisfaction and operational efficiency, making this ideal for detail-oriented professionals who thrive in fast-paced logistics environments. APL Logistics offers competitive compensation, comprehensive training programs, and opportunities for career advancement in a globally recognized industry leader.
Tanggung Jawab
- Act as primary liaison between customers and internal logistics teams
- Provide timely progress updates on shipments and service requests
- Coordinate with warehouse, transportation, and customer service departments
- Resolve customer inquiries and operational issues proactively
- Document and maintain accurate customer interaction records
- Collaborate with senior coordinators on complex customer requirements
- Monitor service performance metrics and identify improvement opportunities
Kualifikasi
- Bachelor's degree in Business, Supply Chain, or related field
- Minimum 1-2 years customer service or logistics coordination experience
- Excellent verbal and written communication skills in English
- Proficiency in CRM systems and logistics software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in high-pressure situations
- Knowledge of supply chain operations and transportation processes