Deskripsi Pekerjaan
Are you a dedicated professional with a passion for patient care and service excellence? Institut Jantung Negara (IJN), Malaysia’s premier heart specialist institution, is currently seeking a motivated Customer Service Assistant to join our front-line team in Kuala Lumpur City Centre.
In this role, you will be the first point of contact for our patients and visitors, playing a crucial role in ensuring a seamless and compassionate experience. You will manage inquiries, assist with patient registration processes, and maintain the high standard of service that IJN is renowned for. This position is ideal for candidates who thrive in a fast-paced healthcare environment and possess a natural ability to empathize and assist others.
By joining our team, you will contribute to our mission of providing world-class cardiovascular care. We offer a professional, supportive environment where your commitment to excellence will be valued and rewarded.
Tanggung Jawab
- Provide professional and courteous assistance to patients, families, and visitors at the reception desk.
- Handle incoming telephone calls, emails, and face-to-face inquiries with efficiency and empathy.
- Facilitate the patient registration process, including verifying documentation and updating medical records.
- Manage appointment scheduling and rescheduling requests with high attention to detail.
- Coordinate with various medical and administrative departments to ensure smooth service delivery.
- Maintain a clean, organized, and welcoming reception area at all times.
- Handle patient feedback and resolve minor service issues in accordance with hospital policies.
Kualifikasi
- Minimum SPM, Diploma, or equivalent qualification in any field.
- At least 1-2 years of experience in customer service, hospitality, or healthcare administration.
- Excellent command of spoken and written English and Bahasa Malaysia; proficiency in other local dialects is a plus.
- Strong interpersonal and communication skills with a compassionate demeanor.
- Proficiency in Microsoft Office Suite and basic data entry systems.
- Ability to remain calm and professional under pressure.
- Willingness to work on shifts or public holidays as required by the hospital environment.