Deskripsi Pekerjaan
Are you a customer-centric individual with a passion for delivering outstanding service? Koperasi Dagang Emas Pulau Pinang Berhad is seeking a highly motivated and friendly Customer Service Assistant to join our dynamic team in Petaling Jaya, Selangor. As a vital link between our company and our valued clients, you will play a crucial role in ensuring customer satisfaction and fostering strong relationships.
At Koperasi Dagang Emas Pulau Pinang Berhad, we pride ourselves on our commitment to excellence and our supportive work environment. This full-time position offers an exciting opportunity to utilize your communication and problem-solving skills to provide unparalleled support, resolve inquiries efficiently, and enhance the overall customer experience. If you thrive in a fast-paced setting and are dedicated to making a positive impact with every interaction, we invite you to apply and grow with us.
Join a team where your contributions are valued, and your growth is encouraged. We are looking for someone who is not just an assistant, but a true ambassador for our brand, embodying our values of integrity, service, and innovation.
Tanggung Jawab
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate and comprehensive information about products, services, and policies.
- Efficiently resolve customer complaints and issues, escalating complex cases when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Process orders, forms, and applications in a timely and accurate manner.
- Educate customers on self-service options and best practices.
- Collaborate with internal teams to ensure seamless service delivery.
- Continuously seek opportunities to improve customer satisfaction and retention.
Kualifikasi
- High school diploma or equivalent; a diploma or degree in Business Administration or a related field is a plus.
- Proven experience (1-2 years) in a customer service or call centre environment.
- Exceptional verbal and written communication skills in English and Malay.
- Strong interpersonal skills with a natural ability to build rapport and empathy.
- Excellent problem-solving abilities and a calm demeanor under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- A proactive, positive, and customer-focused attitude.