Deskripsi Pekerjaan
Are you looking for a dynamic career in the healthcare sector? APEX Pharma is currently seeking a highly motivated and detail-oriented Customer Service Assistant to join our fast-paced team in Ipoh. As a key point of contact for our customers, you will play a vital role in ensuring that our pharmacy services run smoothly while delivering an exceptional customer experience.
In this role, you will be the face of our brand, handling inquiries, managing orders, and providing essential product information to our diverse clientele. If you possess excellent communication skills, a passion for helping others, and thrive in a collaborative environment, we want to hear from you. We offer a supportive workplace, continuous professional development, and competitive benefits designed to help you excel in your career.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and walk-ins with professionalism and efficiency.
- Process orders accurately and maintain up-to-date customer records in the pharmacy management system.
- Provide basic product information and guidance to customers regarding over-the-counter medications and health supplements.
- Coordinate with pharmacy staff to ensure timely delivery and inventory availability for customer requests.
- Resolve customer complaints or issues promptly, escalating complex cases to the pharmacy manager when necessary.
- Maintain a clean, organized, and welcoming storefront environment that adheres to company health and safety standards.
- Participate in regular team meetings to discuss service improvements and new product updates.
Kualifikasi
- Possess a minimum of a Sijil Pelajaran Malaysia (SPM) or equivalent qualification.
- Proven experience in a customer service, retail, or call center environment is highly preferred.
- Strong command of both written and spoken English and Bahasa Malaysia; proficiency in additional local dialects is a significant advantage.
- Exceptional interpersonal skills with a friendly and approachable personality.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in basic computer applications, including Microsoft Office and inventory software.
- A proactive mindset with a genuine interest in healthcare and pharmaceutical services.