Deskripsi Pekerjaan
Join our team at Kelly Oriental Skincare as a Customer Service Assistant and become an integral part of our growing wellness community. We're seeking a dedicated professional who excels in customer interactions and has a passion for skincare products and services.
In this multifaceted role, you'll serve as the first point of contact for our valued customers, providing exceptional service through various channels. You'll manage our e-commerce operations, ensuring smooth online transactions and responsive digital communication. The position involves inventory management to maintain optimal stock levels, support for clinic administration tasks, and assistance with creating basic marketing content to showcase our products and services.
At Kelly Oriental Skincare, we believe in creating personalized experiences for our clients, and as our Customer Service Assistant, you'll play a crucial role in bringing this vision to life. This is an excellent opportunity for someone looking to grow in the beauty and wellness industry while developing versatile skills in customer service, e-commerce, and marketing.
Tanggung Jawab
- Deliver exceptional customer service through in-person, phone, and digital communication channels
- Manage e-commerce platform operations, including order processing and customer inquiries
- Handle inventory management tasks, including stock monitoring and replenishment
- Support clinic administrative functions, including appointment scheduling and record keeping
- Assist with creating basic marketing content for social media and promotional materials
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the team to ensure consistent brand messaging across all touchpoints
- Identify opportunities for improving customer experience and service delivery
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service, retail, or beauty industry is advantageous
- Strong communication and interpersonal skills with a customer-first mindset
- Basic knowledge of e-commerce platforms and digital communication tools
- Organizational abilities with attention to detail in inventory management
- Proficiency in basic office software and willingness to learn new systems
- Positive attitude and ability to work in a fast-paced environment
- Interest in skincare and wellness products is highly desirable