Deskripsi Pekerjaan
Are you a dedicated individual with a passion for helping others? Koperasi Dagang Emas Pulau Pinang Berhad is currently seeking a motivated Customer Service Assistant to join our dynamic team. In this role, you will serve as the primary point of contact for our valued members, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on delivering exceptional service, and we are looking for someone who embodies our values of integrity and customer-centricity. If you are ready to advance your career in a supportive and professional environment, we encourage you to apply.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and face-to-face interactions with a professional and friendly demeanor.
- Resolve customer complaints and issues promptly while maintaining high levels of customer satisfaction.
- Update and maintain accurate customer records and databases in the system.
- Provide detailed information regarding our products, services, and membership benefits.
- Collaborate with other departments to ensure seamless service delivery and issue resolution.
- Process customer transactions and payments accurately and securely.
- Document all customer interactions and feedback for internal reporting and improvement.
Kualifikasi
- Minimum SPM/STPM qualification; Diploma holders are preferred.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong interpersonal skills with the ability to build rapport with diverse customers.
- Proficient in using Microsoft Office applications (Word, Excel, Outlook).
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Basic knowledge of customer service principles and problem-solving techniques.
- Customer-oriented mindset with a proactive approach to service excellence.