Deskripsi Pekerjaan
Join our growing team at Koperasi Dagang Emas Pulau Pinang Berhad! We're expanding our operations across Penang Island and seeking motivated fresh graduates to launch their careers as Customer Service Assistants. This is your chance to develop essential customer experience skills in a supportive environment while contributing to our cooperative's mission of excellence.
As a key member of our front-line team, you'll become the face of our brand, assisting customers with inquiries, resolving concerns, and ensuring seamless service delivery. We provide comprehensive training and a structured career path for ambitious individuals. Our competitive compensation package includes RM 2,400 monthly salary plus opportunities for advancement as you gain experience.
Perfect for new graduates seeking hands-on experience in customer relations, this role offers invaluable exposure to retail operations, communication strategies, and problem-solving methodologies. If you're passionate about helping others and eager to build a foundation in service excellence, we encourage you to apply today and grow with us.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and in-person channels
- Process customer orders, payments, and returns efficiently
- Resolve customer complaints with empathy and solution-oriented approaches
- Maintain accurate customer records and transaction logs
- Collaborate with team members to ensure consistent service quality
- Adhere to company policies and security protocols
- Identify opportunities to improve customer experience workflows
Kualifikasi
- Recent graduate or equivalent vocational qualification
- Strong command of English and Bahasa Malaysia
- Excellent verbal communication and active listening skills
- Proficient in basic computer applications (MS Office)
- Ability to remain calm under pressure
- Customer-focused mindset with problem-solving aptitude
- Willingness to work flexible hours including weekends