Deskripsi Pekerjaan
Join Safeguards Group as a Customer Service Assistant (CSA) and be the voice of our commitment to excellence in customer support. In this role, you will interact with a diverse client base, ensuring every query is handled efficiently and courteously, while contributing to a seamless service experience.
You will manage a high volume of inbound calls, chat, and email communications, promptly addressing customer concerns and providing accurate information about our products and services. Your problemâsolving abilities will be key in deâescalating issues, documenting interactions in our CRM system, and following up to guarantee resolution. By maintaining detailed records and tracking trends, youâll help identify opportunities to improve processes and enhance overall customer satisfaction.
We offer a supportive team environment, ongoing training, and clear career development pathways. Benefits include health coverage, performance bonuses, and flexible shift options to promote workâlife balance. If you thrive under pressure, enjoy helping others, and take pride in delivering topâtier service, Safeguards Group is the perfect place for you to grow.
Tanggung Jawab
- Handle inbound customer calls, emails, and live chats with professionalism and empathy.
- Resolve product or service issues on the first contact, escalating when necessary while ensuring followâup.
- Maintain accurate customer records and update CRM databases promptly.
- Identify trends in customer feedback and communicate insights to improve service quality.
- Collaborate with crossâfunctional teams to enhance the overall customer journey.
- Participate in training sessions and continuous improvement initiatives.
Kualifikasi
- Minimum SPM/equivalent; additional certification in customer service is a plus.
- At least 1 year of experience in a customerâfacing role, preferably in a call centre environment.
- Strong verbal and written communication skills in English and Bahasa Malaysia.
- Proven problemâsolving abilities with a keen attention to detail.
- Proficiency in Microsoft Office and familiarity with CRM software.
- Ability to work rotating shifts, including weekends and public holidays.