Deskripsi Pekerjaan
Join our dynamic team at Moneymax as a Customer Service Assistant/Executive and play a crucial role in delivering exceptional customer experiences. As a key member of our customer service department, you'll be the first point of contact for our valued clients, providing them with accurate information, resolving inquiries, and ensuring their satisfaction with our financial services.
Moneymax is Malaysia's leading financial comparison platform, dedicated to helping consumers make informed decisions about their finances. We pride ourselves on our customer-centric approach and are looking for passionate individuals who share our commitment to excellence.
In this role, you'll develop valuable skills in customer communication, problem-solving, and financial product knowledge. We offer a supportive work environment with opportunities for growth and advancement within the company.
If you're a people person with excellent communication skills and a desire to help others, we invite you to apply for this exciting opportunity to join our growing team in Petaling Jaya, Selangor.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat channels
- Provide accurate information about Moneymax's financial products and services
- Resolve customer complaints and issues in a timely and professional manner
- Process customer requests and transactions according to established procedures
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to resolve complex customer issues
- Continuously update knowledge of financial products and services
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- Sijil Pelajaran Malaysia (SPM) or equivalent qualification
- Minimum 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills in English and Malay
- Strong problem-solving abilities and attention to detail
- Proficient in using computers and customer service software
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude with a customer-focused mindset
- Basic knowledge of financial products and services is an advantage