Deskripsi Pekerjaan
Join Pacific Integrated Logistics Pte Ltd as a Customer Service Assistant/Executive in our dynamic Supply Chain Logistics team. This is an excellent opportunity for individuals passionate about delivering exceptional customer service in a fast-paced logistics environment. You will be at the forefront of our customer interactions, ensuring seamless communication and problem-solving for our clients' supply chain needs.
In this role, you'll gain valuable experience in the logistics industry while honing your customer service skills. You'll work closely with our team to address inquiries, resolve issues, and maintain strong client relationships. The ideal candidate is someone who thrives in a dynamic setting, is detail-oriented, and possesses excellent communication skills.
We offer a supportive work environment where your contributions make a direct impact on our clients' satisfaction and business success. If you're looking to grow your career in logistics customer service with a reputable company, this is the perfect opportunity for you.
Tanggung Jawab
- Manage and respond to customer inquiries regarding shipment status, delivery schedules, and logistics services
- Coordinate with internal teams to ensure timely resolution of customer issues and complaints
- Maintain accurate and up-to-date customer records and communication logs
- Process customer orders and ensure proper documentation for logistics operations
- Collaborate with the supply chain team to optimize customer service processes
- Provide regular updates to customers on their shipments and any changes in logistics plans
- Identify opportunities to improve customer service based on feedback and industry best practices
Kualifikasi
- Diploma or equivalent qualification in Business, Logistics, Supply Chain Management, or related field
- Minimum 1-2 years of experience in customer service, preferably in logistics or supply chain industry
- Excellent communication and interpersonal skills with ability to interact professionally with diverse clients
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Positive attitude and willingness to learn and adapt to changing logistics requirements