Deskripsi Pekerjaan
Are you a dedicated professional looking for a flexible freelance opportunity? Rodritech Business Process Outsourcing Services, OPC is currently seeking a highly motivated Customer Service Assistant to join our growing team. In this pivotal role, you will serve as the first point of contact for our valued clients, managing a diverse range of inquiries through calls, emails, and digital channels. You will be responsible for ensuring that every customer interaction is met with professionalism, empathy, and efficiency. We pride ourselves on delivering exceptional service, and we are looking for someone who shares our commitment to excellence. This freelance position offers a competitive hourly compensation package, allowing you to work from the comfort of Ermita, Metro Manila while contributing to our operational success. If you possess strong interpersonal skills, a problem-solving mindset, and a passion for helping others, we encourage you to apply today to become a key part of our service-oriented culture.
Tanggung Jawab
- Act as the primary point of contact for inbound and outbound customer communications via phone, email, and chat.
- Handle customer inquiries professionally, providing accurate information and resolving issues efficiently.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and assess customer needs to achieve satisfaction.
- Collaborate with the internal team to ensure consistent service delivery and process improvement.
- Maintain a positive and professional demeanor at all times to represent the company brand.
- Support sales and upselling initiatives where applicable.
Kualifikasi
- High school diploma or equivalent educational background.
- Proven experience in a customer service or call center role.
- Excellent command of the English language, both written and verbal.
- Strong computer literacy, including proficiency in MS Office and CRM software.
- Ability to work independently and meet deadlines as a freelancer.
- Strong problem-solving skills and a customer-centric attitude.