Deskripsi Pekerjaan
Join the prestigious Kuok Group at Pasir Ris Mall as a Customer Service Assistant Officer and become the cornerstone of exceptional customer experiences. We're seeking a dynamic professional to represent our brand through outstanding service delivery. In this role, you'll be the first point of contact for mall visitors, resolving inquiries with empathy and efficiency while maintaining the high standards synonymous with the Kuok legacy. This position offers growth opportunities within Singapore's leading retail conglomerate, where your contributions directly impact customer satisfaction and brand loyalty. If you thrive in fast-paced environments and possess a passion for creating positive interactions, this role is your gateway to success in Singapore's vibrant retail sector.
Tanggung Jawab
- Deliver exceptional customer service through in-person, phone, and digital channels
- Resolve customer inquiries, complaints, and service requests promptly
- Process returns, exchanges, and refunds according to company policies
- Collaborate with retail tenants to coordinate customer solutions
- Maintain accurate customer interaction records and service metrics
- Support mall operations through event coordination and promotional activities
- Implement service improvements based on customer feedback analysis
Kualifikasi
- Minimum GCE 'O' Levels or equivalent qualification required
- 1-2 years of customer service or retail experience preferred
- Excellent communication and interpersonal skills in English
- Strong problem-solving abilities with customer-centric approach
- Proficiency in Microsoft Office and customer service software
- Ability to work flexible hours including weekends and public holidays
- Positive attitude with ability to thrive in high-traffic environments