Deskripsi Pekerjaan
Are you passionate about delivering exceptional service? mDR is currently seeking energetic and dedicated Customer Service Assistants to join our dynamic team in Singapore. We are looking for individuals who take pride in problem-solving and creating positive experiences for our customers. Whether you are looking for a full-time career or a flexible part-time role to balance your lifestyle, we offer a supportive environment where your contributions are valued.
As a key point of contact for our clients, you will be responsible for handling inquiries, resolving issues with empathy, and representing the mDR brand with professionalism. We provide comprehensive training to ensure you are equipped with the product knowledge and communication skills needed to excel in this role. If you are a proactive communicator with a "can-do" attitude, we would love to hear from you.
Tanggung Jawab
- Handle customer inquiries professionally via phone, email, and face-to-face interactions.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints efficiently and escalate complex issues to management when necessary.
- Maintain high levels of customer satisfaction through active listening and effective problem-solving.
- Update customer account details and service records accurately in the database.
- Collaborate with internal teams to ensure seamless service delivery and operational excellence.
- Achieve individual and team performance targets as set by the supervisor.
Kualifikasi
- Possess a minimum of GCE 'O' Levels or equivalent qualifications.
- Prior experience in customer service, retail, or a call center environment is an advantage.
- Excellent verbal and written communication skills in English.
- Proficient in basic computer applications and data entry.
- Strong interpersonal skills with a patient and empathetic approach to service.
- Ability to work independently as well as contribute effectively within a team.
- Flexibility to work on shifts, including weekends and public holidays, if required.