Deskripsi Pekerjaan
We are seeking a dedicated and enthusiastic Customer Service Associate/Account Specialist to join our expanding team at TroyCor Lighting Corporation. If you are looking for a challenging yet rewarding career where your contributions matter, this is the perfect opportunity for you. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with excellence and professionalism. You will be responsible for managing existing accounts, processing transactions, and addressing customer concerns through various communication channels. We pride ourselves on delivering exceptional service, and we need someone who shares our commitment to quality. Your ability to communicate clearly, resolve conflicts efficiently, and build rapport with clients will be key to your success. We offer a supportive work environment and opportunities for professional growth. Don't miss out on the chance to advance your career in a leading company in the lighting industry.
Tanggung Jawab
- Manage and maintain customer accounts with a focus on satisfaction and retention.
- Process orders, returns, and exchanges accurately and efficiently.
- Resolve customer inquiries via phone, email, and chat in a timely manner.
- Collaborate with internal teams to ensure seamless service delivery.
- Document customer interactions and feedback for continuous improvement.
- Identify opportunities to upsell products and services to existing clients.
- Monitor account performance and alert management to potential issues.
Kualifikasi
- High school diploma or Bachelor's degree in any field.
- Proven experience in customer service or account management.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work in a fast-paced environment and handle multiple tasks.
- Customer-oriented mindset with a professional attitude.