Deskripsi Pekerjaan
Are you passionate about aviation and dedicated to providing world-class service? PERSOL is currently seeking a motivated Customer Service Associate to join a prestigious aviation brand at Changi Airport. In this dynamic role, you will be the face of the airport, ensuring that passengers from across the globe enjoy a seamless, stress-free, and memorable travel experience.
We are looking for individuals who thrive in fast-paced environments and possess a heart for service. As part of our team, you will handle passenger inquiries, assist with navigation, and manage ground operations support, contributing directly to the operational excellence of one of the world's best airports.
This is a fantastic opportunity to build your professional profile within the aviation sector while gaining invaluable experience in high-volume customer engagement. If you are customer-oriented, reliable, and ready to take flight in your career, we want to hear from you!
Tanggung Jawab
- Greet and assist international passengers with flight information, wayfinding, and general airport amenities.
- Proactively identify passenger needs and provide accurate, timely solutions to enhance their travel journey.
- Manage customer feedback professionally and escalate complex issues to the ground operations team when necessary.
- Support airport operations by ensuring crowd control and queue management during peak travel periods.
- Maintain high service standards in compliance with aviation safety and security protocols.
- Collaborate with cross-functional teams, including ground handling staff and airline representatives, to facilitate smooth operations.
- Provide operational updates and reports to the supervisor regarding daily passenger traffic and feedback.
Kualifikasi
- Minimum GCE 'N' or 'O' Level, or a recognized diploma in a relevant field.
- Previous experience in customer service, hospitality, or the aviation industry is highly preferred.
- Excellent verbal communication skills in English; proficiency in a second language is a significant advantage.
- Strong interpersonal skills with a patient and empathetic approach to problem-solving.
- Ability to work flexible hours, including weekends, public holidays, and rotating shifts.
- Resilient, adaptable, and comfortable working in a fast-paced, high-traffic environment.
- A proactive mindset with a genuine passion for delivering exceptional customer experiences.