Deskripsi Pekerjaan
Join Private Advertiser's elite customer service team supporting Bytedance's innovative platforms! We're seeking dynamic Customer Service Associates to deliver exceptional non-voice support through chat channels. In this full-time role, you'll be the digital face of our brand, resolving inquiries with precision and empathy while working in a collaborative, fast-paced environment. We provide comprehensive training, career development pathways, and a supportive culture that values your growth. Perfect for detail-oriented communicators eager to build expertise in digital customer relations. Enjoy competitive compensation and the opportunity to be part of a global tech leader's support ecosystem.
Tanggung Jawab
- Respond to customer inquiries via chat with accuracy and professionalism
- Resolve product/service issues using established protocols and resources
- Document interactions in CRM systems while maintaining data quality
- Collaborate with team members to ensure consistent service delivery
- Adhere to SLAs for response times and resolution metrics
- Identify trends in customer feedback to improve service quality
- Complete product knowledge training and certifications
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Excellent written communication skills in English
- Minimum 6 months customer service experience (non-voice preferred)
- Proficiency in chat platforms and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced digital environment
- Flexible schedule availability including weekends/shifts