Deskripsi Pekerjaan
Join PERSOL as a Customer Service Associate in our dynamic Call Centre. In this vital role, you will support patients through meaningful conversations, ensuring they receive the care and assistance they need. We are looking for individuals who are not only customer-focused but also eager to build a long-term career in a fast-paced healthcare environment. You will handle incoming calls, address inquiries, and resolve issues efficiently. The role requires flexibility as you will be working rotating shifts to meet patient needs 24/7. This is an excellent opportunity to grow your skills in communication and problem-solving within a reputable organization.
Tanggung Jawab
- Handle inbound and outbound calls with empathy and professionalism.
- Assist patients and clients with inquiries regarding services and appointments.
- Resolve customer complaints and issues efficiently to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with healthcare teams to ensure seamless patient care.
- Follow call scripts and procedures while adapting to individual needs.
- Identify opportunities to upsell or cross-sell relevant services.
Kualifikasi
- Minimum of 1 year of experience in a customer service or call center role.
- Excellent verbal communication and listening skills.
- Ability to work in a rotating shift schedule, including nights and weekends.
- Strong problem-solving and conflict resolution abilities.
- Basic computer proficiency and data entry skills.
- High school diploma or equivalent qualification.
- Empathy and patience when dealing with sensitive patient information.