Deskripsi Pekerjaan
Are you ready to take the next step in your career with a global technology leader? Bosch in Bonifacio Global City is currently hiring a dedicated Customer Service Associate (Level 1) for our prestigious German Automotive Account. This is more than just a job; it is an opportunity to work in a dynamic environment where your contributions matter to customers worldwide.
As part of our customer service team, you will be the primary point of contact for German-speaking clients, providing exceptional support and resolving inquiries with precision and empathy. We pride ourselves on innovation and quality, and we are looking for individuals who share our passion for excellence. Join us and become part of a culture that values your growth and well-being.
Tanggung Jawab
- Handle inbound and outbound calls and emails from German-speaking customers regarding automotive products and services.
- Provide accurate information, troubleshoot issues, and resolve customer complaints efficiently to ensure high satisfaction levels.
- Log all customer interactions and account details accurately into the CRM system for tracking and reporting.
- Collaborate with technical teams and product specialists to escalate complex issues and find optimal solutions.
- Adhere to Bosch’s service standards, quality assurance metrics, and operational procedures at all times.
- Identify opportunities to upsell or cross-sell relevant products based on customer needs.
- Participate in training sessions and continuous improvement programs to enhance language skills and product knowledge.
Kualifikasi
- Fluent in German (Business Level) and English (C1 or higher).
- Minimum of 1 year of experience in a Customer Service or Call Center role is preferred.
- Strong communication skills with the ability to articulate complex information clearly.
- Customer-centric mindset with a proactive approach to problem-solving.
- Proficiency in Microsoft Office applications and CRM software.
- Ability to work in a fast-paced, high-volume environment with a focus on quality and speed.
- Willingness to work on rotational shifts, including night shifts, as required by the business process.