Deskripsi Pekerjaan
Join STACKph as a Customer Service Associate and excel in a dynamic non-voice support environment! We're seeking detail-oriented professionals to provide exceptional customer assistance through digital channels like email and chat. Enjoy the flexibility of remote work while building a rewarding career with our comprehensive growth programs and wellness initiatives. At STACKph, we value your development and offer competitive compensation packages designed to recognize your contributions. Be part of a supportive team committed to excellence in customer experience and professional advancement.
Tanggung Jawab
- Handle customer inquiries via email and chat with prompt, accurate responses
- Resolve technical issues and provide product support efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to service level agreements and quality standards
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- 6 months-1 year customer service experience in non-voice roles
- Excellent written communication skills in English and Filipino
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving and multitasking abilities
- Ability to work independently with minimal supervision
- Positive attitude and commitment to customer satisfaction