Deskripsi Pekerjaan
Kickstart your career with Accenture, a global leader in professional services that delivers innovative solutions to top clients worldwide. We are thrilled to invite you to our One-Day Hiring Event on May 20 at our Bonifacio Global City office, where we are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Associates.
In this role, you will be the voice of our clients, handling inbound inquiries, resolving issues, and ensuring a seamless customer experience. You will receive world-class training and ongoing support to excel in your role. At Accenture, we prioritize your growth—whether you aim to become a team leader, a specialist, or move into other business areas, the possibilities are endless.
We offer a competitive salary package, performance bonuses, comprehensive health benefits, and a dynamic work environment. Our office is equipped with modern facilities, recreational areas, and a diverse, inclusive culture where every voice matters.
If you have strong communication skills, a proactive attitude, and a desire to build a fulfilling career, we want to meet you. Apply today to secure your slot for our May 20 hiring event. Take the first step toward an exciting future with Accenture!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve product or service issues by identifying root causes and providing effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Provide detailed information about products, services, and company policies.
- Escalate complex issues to appropriate departments while ensuring customer satisfaction.
- Meet performance metrics such as response time, resolution rate, and customer feedback scores.
- Collaborate with team members to improve processes and enhance the customer experience.
- Participate in ongoing training and development sessions.
Kualifikasi
- High school diploma or equivalent; college degree is an advantage.
- Excellent verbal and written communication skills in English.
- Customer service experience is a plus but not required; fresh graduates are welcome.
- Proficiency in computer applications and ability to learn new systems quickly.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Willingness to work in shifting schedules, including nights and weekends.
- A positive attitude and a passion for helping others.