Deskripsi Pekerjaan
At Sutherland, we are committed to providing exceptional customer experiences for our global clients. As a Customer Service Associate for our Online Retail Brand account in Camsur, you will play a vital role in upholding this commitment. You will handle a variety of customer interactions, from inquiries and complaints to order management and technical support. Your ability to listen actively and respond with empathy will be key to resolving issues and building customer loyalty.
We offer a robust training program that covers product knowledge, communication techniques, and system navigation to ensure your success. Our compensation package includes a competitive salary, performance incentives, health benefits, and paid leave. Additionally, Sutherland provides clear career paths for advancement, whether you wish to specialize in customer service or move into leadership roles.
Sutherland's Camsur site is equipped with modern amenities and a supportive culture that prioritizes employee well-being. We believe in work-life balance and offer flexible scheduling to accommodate your needs. If you are driven, adaptable, and eager to grow, we encourage you to apply.
Join a company that values diversity and inclusivity. Sutherland is proud to be an equal opportunity employer. Take the first step towards a rewarding career by applying today. We look forward to welcoming you to our team!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, orders, and policies to ensure customer satisfaction
- Troubleshoot and resolve customer issues, including order problems and technical difficulties
- Process orders, returns, and exchanges according to company guidelines
- Document customer interactions and maintain detailed records in the system
- Collaborate with team members to improve service quality and efficiency
- Meet or exceed performance metrics such as customer satisfaction scores and response times
- Stay updated on product knowledge and company procedures
Kualifikasi
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Excellent verbal and written communication skills in English
- Customer service experience is a plus, but not required; training provided
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Basic computer proficiency and familiarity with CRM systems
- Flexibility to work in shifts, including weekends and holidays
- Must be willing to work onsite in Camsur