Deskripsi Pekerjaan
Join Australia's busiest online medical clinic as part of our established remote-based Philippines support team. Abby Health is seeking dedicated Customer Service Associates to deliver exceptional healthcare experiences to patients across Australia. This full-time remote position offers the opportunity to work in a dynamic environment where your communication skills directly impact patient satisfaction. You'll be the frontline ambassador for our digital healthcare platform, handling inquiries, resolving concerns, and ensuring seamless access to medical services. We provide comprehensive training, flexible remote work arrangements, and a collaborative culture focused on patient-centered care. If you're passionate about healthcare excellence and thrive in virtual support roles, this is your chance to make a meaningful impact while advancing your career in the growing telehealth industry.
Tanggung Jawab
- Handle patient inquiries via phone, email, and live chat regarding appointments, prescriptions, and medical services
- Resolve billing concerns and insurance verification issues with empathy and accuracy
- Coordinate with Australian healthcare providers to ensure seamless patient care transitions
- Maintain detailed patient interaction records in our CRM system while adhering to HIPAA compliance
- Identify opportunities to improve patient experiences and escalate complex issues appropriately
- Collaborate with cross-functional teams to address systemic service gaps
- Continuously update knowledge on medical procedures and clinic protocols
Kualifikasi
- Minimum of 1 year customer service experience in healthcare or BPO industry
- Exceptional written and verbal communication skills in English
- Proficiency with CRM software and remote collaboration tools
- Strong problem-solving abilities with attention to detail
- Ability to work independently in a remote environment with minimal supervision
- Customer-centric mindset with demonstrated conflict resolution skills
- High school diploma; bachelor's degree in healthcare or business preferred