Deskripsi Pekerjaan
Start your customer service career with Concentrix, a global leader in customer experience solutions! We're seeking motivated Customer Service Associates to join our dynamic retail account team in Clark Freeport Zone, Pampanga. This full-time role offers competitive compensation, comprehensive training, and opportunities for career growth within a supportive environment.
As a CSA, you'll be the voice of our retail clients, delivering exceptional service through phone, email, and chat channels. You'll handle product inquiries, resolve issues efficiently, and build positive customer relationships while working with cutting-edge technology. Our Clark hub provides a modern workspace with excellent amenities and a collaborative culture focused on employee development.
Join us to gain valuable experience in the fast-paced retail sector while enjoying a stable monthly salary of ₱20,000-23,000. We welcome both fresh graduates and experienced professionals who thrive in customer-centric roles. Apply today to begin your journey with a company that invests in its people!
Tanggung Jawab
- Handle inbound/outbound customer inquiries for retail products and services via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions and update customer information in CRM systems
- Collaborate with team members to share best practices and improve service quality
- Meet performance metrics including call handling time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Identify and escalate complex issues to appropriate support channels
Kualifikasi
- High school diploma or equivalent (college education preferred)
- Excellent communication skills in both written and spoken English
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with ability to navigate multiple systems
- Customer service experience is advantageous but not required
- Ability to work flexible shifts including weekends and holidays
- Positive attitude with focus on delivering exceptional customer experiences